Skip to main content

Privacy Policy

Rehab Lab Wisconsin (“we,” “our,” “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, protect, and store information when you visit www.rehablabwi.com, book appointments, use our services, or communicate with our clinics.

We follow all applicable federal and state laws, including the Health Insurance Portability and Accountability Act (HIPAA), and maintain the highest standards of patient confidentiality consistent with 2025 healthcare compliance requirements.

1. Information We Collect

We may collect the following types of information:

A. Personal Information You Provide

  • Name

  • Email address

  • Phone number

  • Date of birth

  • Address

  • Insurance information

  • Appointment details

B. Protected Health Information (PHI)

As defined by HIPAA, PHI includes data related to:

  • Your medical history

  • Symptoms and treatment plans

  • Condition assessments

  • Diagnostic information

  • Care notes and outcomes

We only collect PHI when necessary for treatment, payment, or healthcare operations.

C. Automatically Collected Information

When you visit our website, we automatically collect:

  • IP address

  • Device type

  • Browser type

  • Pages viewed

  • Cookies and usage analytics

This data helps us improve website performance and user experience.

2. How We Use Your Information

We use your personal and health information for:

A. Treatment

  • Providing chiropractic and rehabilitation services

  • Coordinating care with other healthcare providers (with authorization when required)

B. Payment

  • Billing and insurance processing

  • Payment verification and claims management

C. Healthcare Operations

  • Appointment scheduling and reminders

  • Quality assurance and staff training

  • Customer service

D. Website & Communication

  • Responding to inquiries

  • Improving website functionality

  • Sending important service updates

  • Marketing communications (only with consent; opt-out anytime)

We do not sell your information.

3. HIPAA Compliance and Your Health Information Rights

You have the right to:

  • Access your medical records

  • Request corrections to inaccurate information

  • Request restrictions on how we use or disclose PHI

  • Obtain an accounting of disclosures

  • Request confidential communication methods

  • Receive a physical copy of this Privacy Policy

To exercise these rights, contact us at:
📧 info@rehablabwi.com
📞 (920) 533-0771

We will comply with all mandated response timelines under HIPAA and Wisconsin state law.

4. How We Protect Your Information

We use industry-standard administrative, technical, and physical safeguards to secure your data, including:

  • HIPAA-compliant EHR and storage systems

  • Encrypted data transmission (SSL/HTTPS)

  • Access controls and authentication measures

  • Staff HIPAA training

  • Secure backups and audit trails

Despite our best efforts, no system is 100% secure. However, we consistently meet or exceed all 2025 HIPAA and healthcare cybersecurity guidelines.

5. How We Share Information

We may share your information only when necessary and permitted by law:

A. For Treatment

With other healthcare providers involved in your care.

B. For Payment

With insurance companies, billing partners, or third-party payers.

C. For Healthcare Operations

With HIPAA-compliant service providers who support our clinic (e.g., scheduling software, cloud EHR platforms).

D. When Required by Law

Such as reporting abuse, responding to court orders, or complying with public health requirements.

We do not share PHI for marketing or advertising without explicit authorization.

6. Cookies and Online Tracking

Our website may use:

  • Cookies

  • Google Analytics

  • Pixel tracking (Meta, Google, etc. if applicable)

These tools help us understand user behavior and improve website functionality. You can disable cookies in your browser settings at any time.

7. Third-Party Links

www.rehablabwi.com may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites.

8. Children’s Privacy

We do not knowingly collect personal information from children under 13 without parental consent. Pediatric PHI is handled strictly under HIPAA and state regulations.

9. Changes to This Privacy Policy

We may update this Privacy Policy to reflect operational, legal, or regulatory changes. The “Effective Date” will always reflect the most recent revision. Continued use of our website or services indicates acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy, HIPAA compliance, or how your information is handled, contact us:

Rehab Lab Wisconsin
🌐 www.rehablabwi.com
📧 info@rehablabwi.com